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Job Description
Structured overview of role & requirementsAbout This Role
Support and troubleshoot Java-based mission-critical systems, focusing on high-volume, low-latency applications.
Perform initial incident analysis, identify bottlenecks and bugs, and escalate complex issues to L2/L3 teams with detailed logs and findings.
Maintain application performance, quality, responsiveness, and help in code quality and automation maintenance.
Minimum Requirements
Minimum 1 year of experience in L1/Application Technical Support, preferably with Java-based applications.
Good working knowledge of Java, Hibernate, Spring frameworks, and debugging tools like IntelliJ IDEA or Eclipse.
Basic to intermediate SQL skills for data validation and issue investigation.
Experience analyzing application, Tomcat, server logs, and basic exposure to AWS services and logs (EC2, CloudWatch).
Ideal Candidate Profile
Experienced in troubleshooting and supporting Java-based financial or mission-critical applications with focus on responsiveness and uptime.
Comfortable working in cross-functional teams coordinating with development, infrastructure, and support units.
Capable in incident categorization and escalation processes with clear communication and documentation using tools like JIRA.