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Common operations manager title, metro location, and broad responsibility set increase applicant competition.
Role prefers contact-center and hospital operations experience, reducing cross-industry transferability.
Explicit 6+ years and 4+ people-management plus domain-specific contact-center requirement.
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Manage and coach a team of Team Leaders to achieve Client Service Level Agreements and financial goals including revenue, margins, billing, seat utilization, and retention.
Oversee training, staff development, employee relations, and client relationships to ensure operational compliance and satisfaction.
Lead operational performance through data analysis, continuous improvement, cross-functional collaboration, and participate in new business opportunities and reviews.
Graduate degree required.
Minimum 6+ years overall experience with at least 4+ years in People Management within a contact center environment.
Hospital operations experience preferred but not mandatory.
Location: Mumbai - Malad West (Paradigm Towers Mindspace).
Experienced in managing contact center operations with a focus on financial performance and client satisfaction.
Proven ability to coach, develop, and manage teams with strong operational process improvement skills.
Capable of handling fast-paced, deadline-driven environments with flexibility to adapt to business changes.