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Tier-1 SaaS brand, mid-level Customer Success role, metro Bengaluru, popular generalist title.
Prefers SaaS and enterprise account experience, reducing cross-industry transferability.
Explicit 3–6 year requirement with SaaS experience preference imposes moderate filtering.
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Own a strategic portfolio of Mid-Market and Enterprise clients to prevent churn and drive expansion by identifying inefficiencies and recommending improvements.
Lead customer engagement activities including QBRs/MBRs/EBRs to deepen customer relationships and map use cases for tailored solutions.
Drive key business metrics of product adoption and customer retention through cross-functional collaboration and data-driven customer success programs.
3-6 years experience, preferably in SaaS Customer Success.
Strong communication skills with ability to simplify complex technical concepts for diverse audiences.
Experience managing relationships with Mid-Market and Enterprise clients.
Not explicitly mentioned: notice period or specific educational qualifications.
Proven consultative approach as a strategic trusted advisor to customers.
Demonstrated ownership in independently managing ongoing customer success across varied client sizes.
Comfortable working cross-functionally to connect product, sales, and support teams for delivering customer value.