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Tier-1 brand, popular product role, metro location, and broad CRM/digital skillset increase applicant competition.
CRM product expertise and sector-specific customer journeys moderately limit cross-industry transferability.
Domain-specific CRM and product skills required but no explicit years makes filters moderately strict.
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Own and develop global digital products focused on CRM and customer experience, driving innovative digital approaches and tools.
Partner with Technology and Business teams to co-develop, prioritize, and deploy digital products for market rollout.
Interface with development and global teams to integrate digital touchpoints into seamless customer journeys and track KPIs for MVP delivery and BAU transfer.
Experience: Demonstrated capability in digital product management or digital product ownership.
Experience in E2E customer experience design/management and digital marketing/CRM, with Agile methodologies being desirable.
Education: Degree or equivalent business qualification or equivalent experience is desirable.
Location/shifts: UK shift timing; role is not available for remote working.
Experienced in managing digital CRM products with a strong understanding of customer journeys and digital touchpoint integration.
Skilled in collaborating across technical and business teams to deploy and scale digital solutions globally.
Knowledgeable about compliance frameworks such as GDPR, digital security, and financial processes related to digital product delivery.