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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage daily operational performance for Domestic Payments, ACH, RTP, and Emerging Payments ensuring service levels, quality, risk control, and client experience targets are met.
Drive operational standardisation, simplification, cost transparency, efficiency improvements, and manage change activities including migrations and regulatory compliance with minimal disruption.
Lead and develop the payments operations team, embed operational excellence culture, and collaborate with global stakeholders on governance and operational innovation.
Minimum Requirements
10+ years of experience in Operations Management with proven delivery and strong operational control capabilities.
Subject Matter Expertise in Payments Business Service/Payments Operations covering domestic clearing, ACH, RTP/instant payments, exceptions, returns, rejects, and operational controls.
Strong programme/change/project management skills for standardisation, migrations, and operational transformation.
Work Experience Required: Explicitly stated as 10+ years in Operations Management. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader capable of managing complex payment processing operations with accountability for risk, service quality, and regulatory compliance.
Skilled at balancing global standardisation with local/scheme-specific requirements while driving operational innovation and efficiency.
Strategic operator with financial management acumen, resourcefulness in achieving outcomes, and ability to lead cross-functional stakeholder engagement and transformation initiatives.