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Tier-1 bank, generic operations analyst role in metro with broad skills required, attracting many qualified applicants.
Role requires banking operations, risk and control expertise, less transferable outside banking and financial services.
Requires specific banking operations tools and controls knowledge, but no explicit years, so moderate filter.
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Support US Consumer Bank Operations during permanent night shift (4 PM to 5 AM IST) in a 7-day environment, ensuring operational delivery and escalation management.
Manage operational tools (AWS, Salesforce, BCheck) for access controls, incident/request management, and capacity metrics monitoring (shrinkage, workforce levels, system availability).
Identify and mitigate risks related to capacity and controls, conduct control effectiveness reviews, and develop operational reports and recommendations for senior stakeholders.
Mandatory night shift availability from 4 PM IST to 5 AM IST, 7 days a week with no day shift option.
Experience with operational and system tools such as AWS, Salesforce, and BCheck for access and incident management.
Work Experience Required: Not explicitly mentioned in the JD.
Location: Must be based in or willing to work from Noida office.
Experienced in banking operations with focus on risk, controls, and operational efficiency within a Consumer Bank environment.
Capable of working independently managing own workload and potentially supervising a team, including allocation and coordination of resources.
Strong analytical mindset with ability to monitor performance metrics and identify operational risks or improvement areas for capacity management and control effectiveness.