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Job Description
Structured overview of role & requirementsAbout This Role
Lead global People Operations functions including employee support, Employee Relations, HRIS, and benefits operations to ensure efficient employee lifecycle management.
Drive transformation through process simplification, automation, AI-enabled workflows, and technology integration to improve service delivery and scalability.
Manage and develop a global team combining human and AI capabilities, setting operational strategy and ensuring quality, risk-based escalation, and excellent employee experience.
Minimum Requirements
Work Experience Required: Significant experience leading global People Operations, HR Operations, Shared Services, Employee Experience, or related functions, including team development.
Strong operational knowledge of employee support, Employee Relations, HRIS, People data, policies, and employee lifecycle management.
Experience in operational transformation involving process simplification, service improvement, and implementing automation or AI solutions.
Work Experience Required: Not explicitly mentioned in the JD regarding minimum number of years.
Ideal Candidate Profile
Experienced in managing complex global People Operations with a focus on scalable, technology-enabled service delivery and employee experience.
Skilled at blending human judgement with AI and automation in People Operations workflows.
Capable of creating and leading effective support and case management models while balancing global consistency with local requirements.