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High due to Tier-1 brand, metro location, mid-level AI role, and broad integration skill requirements.
Medium because core API, JavaScript, and prompt-engineering skills transfer but contact-center platform expertise is specialized.
Medium because of an explicit 5+ years requirement plus mandatory integration and AI technical skills.
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Implement, configure, and deliver AI-driven and Conversational AI solutions in the NICE CXone ecosystem as a hands-on technical contributor.
Build and maintain integrations using APIs, modern web technologies, and authentication standards ensuring quality execution of project deliverables.
Support testing, validation, go-live activities, and collaborate across implementation teams including participating in customer workshops and technical discussions.
Bachelor’s degree in technical or business field or equivalent work experience.
5+ years of professional experience; at least 1 year preferred in digital channels or AI/Bot software applications.
Strong proficiency in JavaScript; familiarity with Python is a plus.
Willingness to work US shift hours (5 PM – 2 AM IST).
Experienced in configuring and deploying enterprise-grade conversational AI and bot solutions with knowledge of conversational UX and prompt engineering.
Able to engage confidently with customers to explain technical decisions and collaborate cross-functionally during design, delivery, and troubleshooting.
Familiar with REST API integration patterns, modern authentication (OAuth2, OIDC, SAML), web security, and front-end fundamentals for integrations and troubleshooting.