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Strong Tier-1 brand, hybrid/remote flexibility, mid-level generalist title, and metro location increase competition.
Role requires contact-center platform experience, conversational AI, and integrations, making cross-industry transferability limited.
Explicit 4–8 years requirement plus mandatory AI, contact-center, NLU/ASR and integration skills enforce strict shortlisting.
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Lead end-to-end implementation, configuration, and integration of NICE CXone AI-driven solutions (chatbots, voicebots, knowledge assistants) ensuring quality and timely delivery.
Provide technical configuration, light programming (JavaScript, HTML/CSS), and development support including knowledge repository structuring and application enhancements.
Manage deliverables aligning with project objectives across global regions (APAC, EMEA, AMERICAS) and contribute to best practices and delivery methodologies for NICE CSA solutions.
4-8 years of experience with AI, digital channels, or enterprise contact center solutions.
Bachelor's degree in technical or business field (e.g., CS, IT, Engineering) or equivalent experience.
Experience leading AI implementations from pilot to large-scale deployments involving NLU, IVR/ACD, ASR, digital channels, and knowledge platforms.
Ability to work in shifts covering APAC, EMEA & AMERICAS regions.
Demonstrated expertise in designing and delivering seamless integrations across CRMs, APIs, and customer ecosystems for AI solutions.
Proven skills in conversational design, including user intents, dialog flows, and leading workshops for AI personas and UX best practices.
Experience mentoring peers, handling complex technical challenges with sound architecture judgment, and strong communication of complex AI concepts across teams.