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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and manage reactive maintenance activities to ensure telecom services meet SLA performance levels.
Resolve technical issues from customers and users, including root cause troubleshooting across application, network, and host levels.
Prepare SLA reports and coordinate within and across teams to resolve operational issues in a 24x7 shift environment.
Minimum Requirements
4-5 years experience in Telecom operations with operational support background.
2-3 years experience specifically with BSCS billing system is mandatory.
Proficient in SQL/PL-SQL, UNIX; good understanding of Telecom domain.
Experience with HPUIM (HP Mediation) and troubleshooting skills in telecom environments required.
Ideal Candidate Profile
Experienced in telecom operations with a focus on billing system management and mediation tools.
Comfortable working in a 24x7 shift-based, high SLA accountability environment.
Technically skilled in scripting (Perl, Shell, Python preferred) and root cause analysis across application to network layers.