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Tier-1 brand, mid-level operations title, metro locations and generalist skillset make hiring highly competitive.
Strong telecom domain specificity (BSCS billing, HP UIM) makes cross-industry transitions difficult.
Mandatory 4-5 years telecom operations plus BSCS and HP UIM experience creates strict technical filters.
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Monitor and manage reactive maintenance activities to ensure telecom services meet SLA performance levels.
Resolve technical issues from customers and users, including root cause troubleshooting across application, network, and host levels.
Prepare SLA reports and coordinate within and across teams to resolve operational issues in a 24x7 shift environment.
4-5 years experience in Telecom operations with operational support background.
2-3 years experience specifically with BSCS billing system is mandatory.
Proficient in SQL/PL-SQL, UNIX; good understanding of Telecom domain.
Experience with HPUIM (HP Mediation) and troubleshooting skills in telecom environments required.
Experienced in telecom operations with a focus on billing system management and mediation tools.
Comfortable working in a 24x7 shift-based, high SLA accountability environment.
Technically skilled in scripting (Perl, Shell, Python preferred) and root cause analysis across application to network layers.