Senior Manager-Network Operations

Manage customer-related network issues to ensure optimal experience and lead a team of network engineers and supervisors supporting 24x7x365 operations.

Oversee workload management, training, scheduling resources, and handle customer escalations with internal teams and vendors for timely issue resolution.

Use data analytics to improve ticket handling and queue management; track KPIs and provide updates to employees and senior leadership.

Bachelor’s degree or 4+ years of work experience.

6+ years of relevant work experience with team leadership and managing customer escalations.

Must work 24/7 shift schedule including nights, weekends, and provide on-call support.

Experience with tactical and strategic planning, data orientation, and cross-functional collaboration.

Experienced in leading network operations teams supporting consumer and business customers in a service provider environment.

Strong data-driven decision-making skills oriented towards operational efficiency and productivity improvements.

Familiarity with wireless network elements, RF network performance, and network troubleshooting including circuit and RAN test equipment usage.