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Remote role, popular RevOps title, and broad candidate pool increase competition.
Requires deep Support and SaaS RevOps experience, limiting cross-industry transferability.
Mandatory 10+ years, domain-specific Support/RevOps expertise, and leadership expectations create strict filters.
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Partner strategically with Support leadership to own operational and analytical frameworks that link support activities to business outcomes, including forecasting, capacity planning, and cost modeling.
Develop and maintain analytical and KPI frameworks connecting support performance metrics to customer retention, churn, and lifetime value, providing executive-level impact insights and early warning signals.
Lead operational performance management across multiple support tiers and channels, optimize AI-driven support automation, and design/redesign workflows and systems to enhance efficiency and scalability.
10+ years experience in Revenue, Support, or Customer Success Operations within high-volume, client-centric GTM environments.
Deep expertise in AI-driven automation workflows and omnichannel support platforms such as Freshdesk or Zoom enterprise solutions.
Preferred Tier-1 MBA or management consulting background for analytical rigor and leadership engagement.
Location: India; Schedule: 2pm - 11pm IST.
Strategic operator capable of designing long-term operational strategies with granular execution mastery in complex, scalable support ecosystems.
Experienced in embedding analytics into decision-making to influence senior leadership and challenge status quo with data-backed insights.
Proven leader with operational and analytical expertise in service ecosystems, able to drive organizational alignment and continuous improvement in SaaS support environments.