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Job Description
Structured overview of role & requirementsAbout This Role
Assess and transform the Application Support operating model for ~200 applications managed by multiple external vendors.
Develop and prioritize a 6-month practical transformation roadmap focusing on process optimization, automation, AI/GenAI integration, and operational excellence.
Build business cases and support transformation initiatives to improve service quality, reduce incidents, and enhance user satisfaction.
Minimum Requirements
At least 17 years of experience in IT Operations, ITSM, Application Support, AMS, or IT transformation.
Deep knowledge of ITIL/ITSM processes, SLA/KPI management, incident/problem/change management, and multi-vendor application support environments.
Practical experience with automation, AIOps, AI/GenAI in IT Operations or Application Support.
Fluency in English at minimum B2 level.
Ideal Candidate Profile
Experienced in leading complex, multi-vendor IT Operations or Application Support transformations with a strategic and analytical approach.
Skilled at evaluating operational models, building business cases, prioritizing initiatives based on business value and feasibility.
Comfortable working in hybrid mode based in Bangalore within large global enterprise environments.