Back
Mid-level role with common support skills and few brand signals, leading to moderate competition.
Medium because core cloud and Java skills are transferable, but OMS and supply-chain domain knowledge increases specificity.
Moderate strictness due to explicit 3–7 years, required tech stack, and rotational on-call obligations.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own Level 2 production support for the cloud-native Order Management System (OMS), ensuring high system availability.
Investigate, troubleshoot, and resolve production incidents within defined SLAs; perform Root Cause Analysis for recurring issues.
Collaborate with cross-functional teams to monitor system health, support deployments, and drive continuous operational improvements including automation and alerting.
Bachelor's degree in Computer Science, IT, or related discipline.
3–7 years experience in Application Support, Technical Production Support, or L2 Support for enterprise applications.
Experience supporting customer-facing SaaS or cloud-native applications preferred.
Willingness to work rotational shifts and participate in on-call support including weekends/holidays.
Proven ability to troubleshoot and debug issues across distributed microservices and cloud-native/event-driven architectures.
Experience with OMS or related supply chain domains (Inventory Management, ATP, DOM, Order Fulfillment) preferred.
Skilled in using observability tools such as Grafana, Loki, CloudWatch, and knowledgeable of Incident, Problem, and Change Management processes.