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Job Description
Structured overview of role & requirementsAbout This Role
Lead troubleshooting and resolution of customer-reported network issues at hardware and software levels, including replicating environments in lab and coordinating with engineering.
Manage technical communication between customers, engineering, and internal services teams to deliver focused support and drive critical issue resolution.
Provide technical expertise during testing, deployment, and operational phases; mentor support engineers; and contribute to knowledge base, training, and documentation efforts.
Minimum Requirements
Bachelor's degree in Electronics, Engineering, Computer Science, or equivalent.
Minimum 7 years’ experience in the networking industry, or 9+ years JUNOS experience, or 5+ years in troubleshooting datacenter/enterprise core networks.
Strong expertise in Juniper platforms (routers, switches) and networking protocols including BGP, OSPF, ISIS, MPLS, multicast, and related Layer 2/3 technologies.
Onsite work requirement at HPE office; weekend and pager rotation coverage as per roster.
Ideal Candidate Profile
Technical expert with deep knowledge of Juniper networking platforms and protocols including advanced multicast and datacenter technologies (e.g., NG-MVPN, MC-LAG, VxLAN, EVPN).
Experienced in customer-facing technical roles requiring effective communication, issue ownership, and cross-team collaboration to resolve complex network issues.
Proven capability to mentor peers and contribute to training, knowledge bases, and documentation supporting critical network services.