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Job Description
Structured overview of role & requirementsAbout This Role
Lead troubleshooting and resolution of customer-reported network issues involving Juniper routers, switches, firewalls, and related technologies.
Own communication and coordination among customers, engineering teams, and support to provide solutions and document fixes.
Provide technical expertise for testing, deployment, operation, and training related to customer network infrastructure and partner internally for focused support.
Minimum Requirements
Bachelor's degree in Electronics, Engineering, Computer Science or equivalent.
Minimum 2 years of experience in the networking industry; alternatively, 1+ years of extensive JUNOS experience or 2+ years troubleshooting datacenter or enterprise core networks considered.
Strong knowledge of Layer 2 and Layer 3 networking technologies and protocols (BGP, OSPF, MPLS, VLAN, Multicast, etc.) with hands-on experience on Juniper platforms.
This is an onsite role requiring work from an HPE office and participation in weekend and pager rotations.
Ideal Candidate Profile
Experienced in complex network troubleshooting with in-depth understanding of customer network environments and hardware/software issues.
Skilled at cross-functional collaboration, customer communication, and mentoring peers in technical specialties.
Familiar with advanced networking technologies such as NG-MVPN, MC-LAG, VxLAN, EVPN and scripting with Perl/Python/Unix to support automation and diagnostics.