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Strong brand, remote NA timezone, popular CSM title, and mid-level experience drive high competition.
Requires enterprise B2B SaaS and renewal skills, moderately transferable across industries.
Explicit 5–10 years, mandatory B2B SaaS, quota/renewal and timezone alignment create high shortlisting strictness.
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Own and manage the entire post-sales customer lifecycle from onboarding to subscription renewal for enterprise B2B SaaS customers.
Drive product adoption and customer value realization by consulting on usage, conducting business reviews, and identifying upsell/cross-sell opportunities.
Collaborate cross-functionally with product and marketing teams to incorporate customer feedback, optimize processes, and promote customer advocacy initiatives.
5 to 10 years of experience in Customer Success or Strategic Consulting within B2B SaaS or tech product companies.
Experience handling small, medium, and large enterprise customers and managing quota-based account portfolios including negotiations and renewals.
Willingness to work in North American time zone (5:30pm to 2:30am IST) and EMEA time zone (1pm to 10pm IST) shifts.
Excellent written and verbal communication skills for global customer interaction.
Experienced individual contributor with strong business acumen in customer lifecycle management and strategic account growth.
Capable of building value-based relationships, understanding diverse enterprise applications and customer needs.
Proven ability to influence product roadmaps via customer insights and drive customer advocacy efforts.