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Tier-1 brand, metro Hyderabad location, and mid-level 3–5 years increase candidate competition despite ServiceNow specialization.
Strong ServiceNow platform and module knowledge creates high domain specificity, limiting cross-industry transferability.
Explicit 3–5 years requirement plus minimum 2 years ServiceNow experience and platform/Agile expertise raises filtering strictness.
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Lead requirement gathering and design workshops with business stakeholders to define ServiceNow enhancement opportunities and document end-to-end business requirements.
Translate business requests into user stories with acceptance criteria and manage the ServiceNow backlog collaboratively during Agile ceremonies.
Design and optimize workflows leveraging ServiceNow out-of-the-box features, ensure compliance with security and architecture standards, and oversee testing including UAT and documentation.
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
3 to 5 years as an IT Business Analyst, with at least 2 years supporting ServiceNow implementations or development.
Experience working within Agile/Scrum frameworks and backlog management tools like Jira, Confluence, or ServiceNow Agile 2.0.
Strong understanding of core ServiceNow modules (ITSM, ITOM, HRSD, or CSM).
Experienced in translating complex business processes into technical requirements and managing Agile backlogs for ServiceNow platforms.
Capable of process mapping and workflow optimization prioritizing platform-native features over custom code.
Skilled in coordinating cross-functional collaboration between business stakeholders and technical developers to ensure quality delivery and platform adoption.