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Generic NOC/IT operations role with broad Azure and networking skills and mid-level experience expectation attracts high competition.
Core skills (networking, Azure, end-user compute, ITIL) are broadly transferable across industries, so fit sensitivity is low.
Role requires specific NOC/IT service desk experience, Azure and ITIL familiarity, and shift-based availability, increasing screening filters moderately.
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Monitor, manage, and maintain network environments and end-user computing support including Microsoft Azure environments.
Provide technical support and resolve incidents/service requests within SLA, including major incident and problem management coordination.
Implement and maintain Azure solutions, ensure compliance with policies, and collaborate across teams for troubleshooting and change management.
Proven experience in a Network Operations Center or IT Service Desk role.
Bachelor's Degree in a technical discipline or equivalent project-related experience.
Willingness to work in a shift-based role supporting a 24x7 rota.
Strong knowledge of network protocols, end-user computing, and Microsoft Azure management.
Experienced in fast-paced, shift-based 24x7 support environments with core ITIL process knowledge (Major Incident, Problem, Change Management).
Capable of managing multiple priorities, coordinating major incident resolutions, and maintaining comprehensive documentation.
Technically skilled with Microsoft Azure environments and network infrastructure, with preference for Microsoft Azure and ITIL V4 certifications though not mandatory.
