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Strong Tier-1 brand, remote/hybrid flexibility, and broad cloud skills drive high competition.
Requires deep cloud operations and SaaS delivery expertise, limiting cross-industry transferability.
Requires 10+ years, 5+ years leadership, and specific cloud/Kubernetes/automation skills, so strict shortlisting.
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Lead and mentor a team of CloudOps Delivery Engineers to ensure timely upgrades, defect resolution, and performance enhancements for cloud-based applications across customer environments.
Oversee deployment of changes adhering to change management and CAB processes, driving automation and standardization of delivery workflows and delivery playbooks.
Collaborate with cross-functional teams including Program Managers, AppOps, DevOps, Customer Support, Professional Services, and R&D to align delivery plans, manage risks, and drive operational excellence measured by KPIs like upgrade success rates and defect resolution times.
Minimum 10 years experience in Application Implementation, Cloud Operations or Infrastructure Engineering; at least 5 years in a technical leadership or management role.
Strong hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD pipelines, Kubernetes, and infrastructure automation tools like Terraform and Ansible.
Experience in SaaS or Enterprise software environments with solid understanding of change management, version control, and configuration management.
Work Experience Required: 10+ years with 5+ years in leadership; Certifications and notice period not explicitly mentioned.
Proven ability to lead technical teams in post-go-live cloud operations managing multiple customer environments with emphasis on operational excellence and automation.
Experience operating in fast-paced, global delivery environments requiring collaboration across diverse internal teams and customer-facing roles.
Familiarity with service management frameworks such as ITIL and expertise in driving scalable and standardized delivery workflows.