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Job Description
Structured overview of role & requirementsAbout This Role
Lead incident analysis and resolve complex defects within L&AH production support under SLA constraints.
Manage hotfix deployments, change requests, and product upgrades involving database and Java business logic updates.
Mentor junior engineers and coordinate account transitions from implementation to production support ensuring knowledge transfer and service continuity.
Minimum Requirements
Deep technical expertise in Java/J2EE, SQL/PLSQL (Oracle), and production support tools such as ServiceNow ITSM platforms.
Strong domain experience in Life, Annuity & Health (L&AH) insurance including Group, Voluntary Benefits, Individual lines, and Majesco’s L&AH Intelligent Core products.
Experience with application servers (Wildfly), web services (SOAP/REST), and SaaS production support models.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in independently managing complex production support deliverables and mentoring junior staff within L&AH insurance tech support environments.
Strong analytical skills with demonstrated ability to translate complex L&AH business requirements into technical functional specifications.
Effective communicator skilled in customer and stakeholder management, coordinating cross-functional teams for incident resolution and product upgrades.