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Mid-level, generalist L&D role in metro at a global brand attracts many qualified applicants.
Core L&D skills transfer across industries, but operational facilities experience raises preference for domain-specific backgrounds.
Explicit years, mandatory hands-on authoring tools, and global program delivery make filters stringent.
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Own the design, development, and deployment of e-learning and multi-format learning content for a global workplace services operations organization across 60+ countries.
Manage the learning program roadmap by identifying skill gaps, driving training strategies, and achieving measurable adoption rates of 85%+, demonstrating business impact and ROI.
Collaborate across matrix teams to extract operational knowledge from SMEs and optimize learning interventions using business and training data analytics.
Minimum 5+ years of experience in Learning & Development, Instructional Design, or Training Program Management with experience delivering technical training to non-technical operational audiences.
At least 3+ years working with global/distributed teams and building training programs with demonstrated measurable adoption success (85%+).
Bachelor's degree in Instructional Design, Education, Organizational Development, or related field with direct relevant experience.
Proficiency in e-learning authoring tools such as Articulate Storyline, Articulate Rise 360, Synthesia, Camtasia, or equivalents, including hands-on content creation.
Experienced capability architect with proven ability to independently manage moderately complex learning projects and make instructional decisions with limited senior input.
Strong operational understanding preferably in facilities management, corporate real estate, workplace operations or global business services environments is beneficial.
Skilled at leveraging learning analytics and ROI measurement frameworks (e.g., Kirkpatrick or Phillips) to connect training outcomes to business metrics and drive continuous improvement.