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Tier-1 employer, metro location, and mid-level experience increase candidate competition.
Specialized enterprise wireless L2/L3 skills moderately constrain cross-industry transferability.
Explicit 5–8 years and specific L2/L3 Wi-Fi networking requirements raise shortlisting strictness.
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Own triage and resolution of customer support escalations related to enterprise wireless and wired networks, ensuring high quality and timely responses.
Build and maintain Layer 2/3 network testbeds to reproduce and analyze customer issues, including log analysis to identify root causes.
Collaborate with developers and participate in team discussions to drive solutions and provide status updates on support cases.
Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related field.
5 to 8 years of professional experience in networking or related domain.
Strong knowledge of Layer 2 and Layer 3 networking protocols and 802.11 Wi-Fi standards.
Hybrid work model with an expectation of 2 days per week onsite at an HPE office.
Experienced in enterprise-level wireless and wired network technologies with proven problem-solving skills in customer support environments.
Capable of building and using network testbeds for replicating and analyzing complex issues.
Familiarity or certification in Juniper routers and switches is a plus, indicating expertise with relevant networking hardware.