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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day Oracle Fusion/EBS support operations across Finance, SCM, and HCM modules ensuring SLA compliance for incidents, service requests, and enhancements.
Serve as primary client contact, leading regular status and governance meetings, handling escalations, and maintaining client satisfaction.
Coordinate multi-disciplinary teams, oversee resource allocation, team performance, process governance, and drive continuous improvement initiatives including automation and reporting.
Minimum Requirements
6–10 years of experience managing Oracle Fusion MSP/AMS or production support engagements.
Hands-on experience in Oracle Fusion Cloud modules (Finance, SCM, HCM).
Experience with SLA-driven delivery environments and ITIL-based processes.
Location requirement: Chennai; Shift timing aligned with CST (5 PM to 2:30 AM IST).
Ideal Candidate Profile
Experienced in multi-module Oracle Fusion Cloud support within MSP/managed services context with strong operational delivery focus.
Skilled in client-facing roles managing escalations and conducting governance meetings in SLA-driven environments.
Comfortable working in cross-functional teams coordinating technical, functional, and integration aspects while enforcing ITIL processes and documentation.