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Tier-1 brand and metro location increase competition, but seniority and niche tax specialization moderate density.
Role requires deep indirect tax, e-invoicing and banking operations knowledge, limiting cross-industry transferability.
Explicit 8+ years operations, 4+ years BA/tester and tax domain experience create strict shortlisting filters.
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Own the execution and improvement of Client Tax Operations and E-Invoicing programs, including defining user stories, managing working groups, and partnering with global operations teams.
Maintain operational stability with strong controls and ensure compliance with relevant laws and regulations across markets.
Lead soft-skill and technical training, manage talent, drive technology enhancements, and implement tools to improve quality, accuracy, and efficiency.
Graduate or Post-Graduate degree required.
Minimum 8 years of experience in operations, including at least 4 years as a business analyst and tester.
Experience in indirect tax programs such as e-invoicing and familiarity with Taxation and Tax Operations across multiple markets.
Good understanding of SDLC and ability to operate in a high standards risk and control environment.
Experience working at the intersection of client service, taxation, and technology with strategic planning and execution responsibilities.
Capable of managing cross-functional teams and global stakeholder communication in complex regulatory environments.
Strong proficiency in MS Office and AI tools; experience with tax market knowledge or financial/banking industry and advanced data tools (Alteryx, Tableau, UI Path) is a plus.