Customer Success Manager

Own end-to-end revenue outcomes for a portfolio of mid-sized clients, focusing on renewals, retention, and net revenue growth.

Drive product adoption, engagement, and utilisation while proactively managing churn risks through data-driven account health forecasting.

Manage strategic relationships with key stakeholders, lead business reviews, oversee onboarding, and handle escalations to ensure strong activation and customer satisfaction.

3–7 years experience in Customer Success, Account Management, or Hospitality Sales.

Proven ability to own revenue outcomes including renewals and expansion.

Strong commercial mindset with negotiation experience.

Highly analytical and process-driven, comfortable with data and forecasting.

Experienced in managing mid-sized client portfolios with a focus on revenue growth and retention.

Strategic account manager skilled in stakeholder engagement and trusted advisory roles.

Data-savvy, capable of using analytics to drive customer outcomes and forecast risks.