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Strong Deloitte brand and Bangalore metro increase applicants, but niche ServiceNow specialization limits density.
ServiceNow skills transfer across industries but need platform and ITSM experience, so moderately industry-biased.
Requires specific ServiceNow platform skills, scripting and integrations, so moderate filtering on platform experience and certifications.
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Design, develop, and enhance ITSM solutions on ServiceNow, including core modules like Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.
Develop workflows, automations, scripts, and integrations (REST/SOAP, MID Server, IntegrationHub) to optimize service management processes.
Support CMDB and service mapping initiatives ensuring ITIL and CSDM compliance; troubleshoot production issues and support UAT and deployment readiness.
Experience Required: Not explicitly mentioned in the JD.
Strong expertise with ITSM modules (Incident, Problem, Change, Service Request, Service Catalog) on ServiceNow platform.
Proficiency in JavaScript, Glide API, and ServiceNow scripting including Flow Designer, Business Rules, Client Scripts.
Understanding of ITIL processes, experience with CMDB, CSDM, REST/SOAP integrations, and familiarity with Agile tools like Jira and Confluence.
Experienced in end-to-end ServiceNow ITSM implementations and customizations including scripting and automation.
Able to collaborate with business and technical teams to translate requirements into scalable ServiceNow solutions.
Comfortable with technical troubleshooting, production support, and UAT validation aligning with ITIL and CSDM standards.