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Tier-1 bank, metro location and mid-level generalist operations role increase candidate competition.
Requires banking payments and reconciliation expertise, limiting cross-industry transferability.
Requires specific banking operations experience, regulatory knowledge, and 3–5+ years, creating moderate shortlisting strictness.
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Manage and resolve operational exceptions and transactional discrepancies within SLAs, ensuring timely corrective actions.
Conduct detailed investigations to identify root causes of payment failures, client inquiries, and operational incidents.
Collaborate with internal and external stakeholders to mitigate operational risks and improve process efficiency, including supporting risk mitigation and control testing.
Bachelor's degree in Business, Finance, Commerce, Banking, or related field.
3 to 5+ years of experience in Banking Operations, Payment Operations, Investigations, Reconciliation, or Exception Processing.
Strong knowledge of operational procedures, risk management, and controls.
Proficiency in Microsoft Excel and operational processing systems.
Experience handling complex transactional investigations and exception resolution in banking or payment operations environment.
Ability to prioritize and manage multiple cases independently in a fast-paced setting, ensuring compliance with regulatory requirements.
Strong stakeholder management skills demonstrated by collaborating across Operations, Compliance, Technology, and Business teams.