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Medium due to metro location, known global employer, and mid-level technical operations role.
Medium because ITSM and major-incident skills transfer across industries but require specific operational experience.
Medium because explicit minimum experience and ITSM/incident management domain requirements limit candidate pool.
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Coordinate and respond to infrastructure and application major incidents to ensure service restoration and minimize disruptions.
Document incidents and operational trends, produce reports to support governance, decision making, and continuous service improvement.
Partner with technical teams, vendors, and business stakeholders to manage communications and improve service reliability.
Minimum 5 years relevant work experience, typically 8–10 years in operational and technology roles.
Experience in major incident management and IT service management (ITSM).
Not explicitly mentioned in the JD: educational qualifications or certifications.
Not explicitly mentioned in the JD: location or notice period requirements.
Experienced in major incident coordination and ITSM process governance within complex infrastructure environments.
Strong collaboration skills demonstrated by working with cross-functional technical teams, vendors, and business stakeholders.
Proven track record in driving operational improvements and managing service disruptions effectively.