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Job Description
Structured overview of role & requirementsAbout This Role
Serve as single point of contact for post-sales service needs and act as customer advocate within Juniper.
Manage service delivery including escalation of critical issues, coordination with internal teams, and periodic customer reviews of service metrics.
Conduct network evaluations, health checks, configuration reviews, and collaborate on risk mitigation and new feature implementations to optimize network performance.
Minimum Requirements
6+ years experience in designing, implementing, and troubleshooting Datacenter and IP/MPLS networks including large enterprises or network service providers.
Deep understanding of core IP networking protocols (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6) and Layer2/Layer3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN).
Bachelor’s degree in Electrical/Electronic Engineering, Computer Science or equivalent; MBA preferred.
Onsite work expected at HPE office; customer-facing experience mandatory; knowledge of ITIL framework and Juniper certifications (JNCIS/JNCIP/JNCIE) preferred.
Ideal Candidate Profile
Experienced in customer-facing roles with strong operational and escalation management skills in network service environments.
Skilled in coordinating cross-functional teams including Juniper Professional, Advanced, and Education Services.
Comfortable operating independently in unstructured environments with exposure to network operations and advanced networking technologies like Segment Routing, SD-WAN, and data center switching.