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Job Description
Structured overview of role & requirementsAbout This Role
Manage and maintain high-quality HR knowledge content on platforms like ServiceNow, ensuring compliance and alignment with HR policies.
Own and optimize HR knowledge management tools and platform structures to improve user experience and search performance.
Lead cross-functional collaboration and data-driven initiatives to identify gaps, improve HR knowledge access, and support continuous improvement projects.
Minimum Requirements
5-8 years of experience in HR, knowledge management, HR service delivery, or digital HR roles.
Proven experience with knowledge management systems such as ServiceNow and SharePoint.
Strong understanding of HR processes, policies, and shared services environments.
Work Experience Required: 5-8 years explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in strategic content governance and platform administration within HR knowledge ecosystems.
Skilled at collaborating with multiple HR stakeholders including Centers of Excellence and business partners to maintain content accuracy.
Analytical with ability to interpret content usage metrics and lead continuous improvement in fast-paced environments.