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Job Description
Structured overview of role & requirementsAbout This Role
Own daily operational support and health monitoring of integration pipelines using SnapLogic or equivalent ETL tools and dbt workflows.
Lead incident response and SLA-managed production support across P1-P4 severity tickets, ensuring root-cause fixes over workarounds.
Manage and mentor a small support engineering team, maintaining documentation, coordinating changes, and reporting operational metrics to leadership and clients.
Minimum Requirements
Hands-on experience with SnapLogic or similar ETL/integration tools in production support roles.
Strong knowledge of dbt including models, tests, macros, and CI/CD workflows.
Experience in Managed Services, Application Support, or L2-L3 support environments with ticketing and incident management tools like ServiceNow or Jira Service Management.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing and optimizing cloud-based data integration environments involving ETL/iPaaS tools and dbt transformations.
Demonstrated leadership in supporting SLAs and incident management within high-pressure, client-facing settings.
Skilled in cross-team coordination, mentoring junior staff, and clear communication with technical and non-technical stakeholders.