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Senior, niche NICE CXone transformation role in Bangalore reduces applicant density.
Strong NICE CXone and contact-center transformation focus limits cross-industry transferability.
Mandates deep NICE CXone expertise, certifications, and enterprise transformation leadership.
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Lead strategic, architectural, and delivery governance for enterprise-scale NICE CXone customer experience transformation programs.
Own CX technology roadmap; define scalable architectures and integration strategies for contact center modernization involving cloud, AI, automation, analytics, and CRM integrations.
Drive strategic alliance development, capability building, and commercial leadership for Concentrix's NICE CXone offerings, ensuring measurable business outcomes and customer value.
Deep experience in NICE CXone solution strategy, architecture, and transformation leadership.
Strong knowledge of contact center technologies: voice, digital, routing, IVR, CTI, SIP/VoIP, BYOC, WFO/WFM, quality, analytics, and customer engagement platforms.
Proven enterprise-scale program delivery governance and executive stakeholder engagement experience.
Work Experience Required: Not explicitly mentioned in the JD.
Technology and transformation leader with strategic ownership of CXone technology vision and commercial solutioning.
Experienced in influencing executive stakeholders and driving measurable business outcomes beyond technical execution.
Proven capability in building organizational technical leadership, certified capability coverage, and packaged CXone services including AI, analytics, WFM/WEM, and CRM/API integration.