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Tier-1 brand, metro location, mid-level generalist title, and broad skills increase candidate competition.
Skills in customer success, order management, and dispute resolution are transferable across industries.
Explicit 2-year experience and mandatory Hindi/English language requirement make shortlisting moderately strict.
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Manage inbound customer interactions (calls, emails, chat) across various business sectors including Global Commercial and Retail.
Oversee order management including placement, amendments, delivery tracking, and resolution of customer queries related to orders and delivery.
Own end-to-end process for dispute and complaint management, customer credit enquiries, and support online services including system-to-system setup and issue resolution.
Minimum 2 years of relevant work experience in customer service or customer experience.
Any Bachelor's Degree or equivalent educational qualification is mandatory.
Proficiency in both Hindi and English languages is mandatory.
Immediate joiners preferred (Notice period requirement: Not explicitly mentioned).
Experienced in handling customer operations with a focus on order and dispute management in a multi-sector environment.
Operationally oriented with capability to manage end-to-end customer service processes and coordinate with multiple stakeholders including IT and supply chain.
Comfortable working in roles requiring high communication skills in Hindi and English and supporting technology-enabled customer service tools.