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Generalist support role, Pune metro, broad skillset and unspecified experience increases candidate competition.
Skills like SQL, cloud, and incident management transfer across industries but product knowledge adds moderate domain sensitivity.
No explicit years but multiple mandatory technical skills and shift work require moderate filtering.
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Own end-to-end application support including incident resolution and proactive monitoring in a 24x7 shift environment.
Maintain SLA/SLO compliance and ensure high customer satisfaction through effective communication and collaboration across engineering and product teams.
Contribute to knowledge management and identify opportunities for automation and operational improvements in application support workflows.
Foundational knowledge of SQL and Oracle database querying.
Exposure to application debugging, API integration platforms (e.g., MuleSoft), and cloud technologies including Microsoft Azure, Kubernetes, and containerized applications.
Experience or willingness to work in a fast-paced, 24x7 shift-based support environment.
Work Experience Required: Not explicitly mentioned in the JD.
Someone comfortable working across global, cross-functional teams with strong accountability for incident resolution and customer communication.
Experienced or familiar with cloud-native application environments, monitoring tools (AppDynamics, Splunk, Kibana), and CI/CD pipelines using GitHub and Jenkins.
Analytical problem solver with a focus on continuous skill development and operational excellence through automation and knowledge sharing.