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Tier-1 brand, metro location, junior generalist role with broad skills creates high applicant competition.
Requires Regulation E and VISA rules knowledge, making background fit industry-specific and high sensitivity.
Regulatory claims experience plus explicit 6+ months requirement yields medium shortlisting strictness.
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Support and investigate customer fraud and claims, capturing pertinent information and updating claim statuses.
Conduct detailed reviews and research to validate claims in compliance with Regulation E and company policies, resolving customer disputes.
Maintain accurate records, ensure regulatory compliance, and support operational accounting activities related to customer accounts and fraud claims.
6+ months of customer service support experience or equivalent via work, training, military experience, or education.
Ability to apply regulatory (Regulation E) and VISA rules to claim decisions is critical.
Strong verbal and written communication skills required.
Work Experience Required: At least 6 months customer service or equivalent as explicitly mentioned.
Experience handling fraud-related customer claims and investigations, preferably in banking or financial services.
Detail-oriented with ability to analyze multiple data sources to determine claim validity and spotting suspicious transaction patterns.
Comfortable working in fast-paced, compliance-driven environments with strong operational accounting knowledge.