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Tier-1 brand, metro location, and mid-level experience balanced by ServiceNow specialization reduce overall applicant density.
ServiceNow platform expertise creates moderate industry lock-in, though BA and Agile skills are transferable.
Explicit 3-5 years plus 2 years ServiceNow experience and Agile/backlog requirements increase screening rigor.
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Lead requirement gathering and design workshops with business stakeholders for ServiceNow enhancements, translating business requests into user stories and technical specs.
Manage and prioritize the ServiceNow backlog, collaborating in sprint planning and Agile ceremonies to ensure efficient delivery.
Oversee testing and UAT processes to validate features, document system changes, and support platform adoption with training materials and feedback collection.
Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
3 to 5 years experience as an IT Business Analyst with at least 2 years supporting ServiceNow platform implementation or development.
Hands-on experience with Agile/Scrum frameworks and backlog management tools like Jira, Confluence, or ServiceNow Agile 2.0.
Strong foundational knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, or CSM) and integration with enterprise systems.
Experienced in bridging business and technical teams within enterprise ServiceNow environments to deliver scalable digital workflows.
Skilled in Agile methodologies with demonstrated ownership of backlog prioritization and sprint coordination.
Analytically strong with ability to optimize complex business processes and communicate technical details in business terms.