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Tier-1 brand, metro Mumbai, mid-level generalist operations role attracts many qualified candidates.
Role favors facility and hospitality operations experience, making cross-industry transitions moderately transferable.
Mandatory 5+ years leadership and client-facing operations experience increases filter rigor but no niche certifications required.
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Oversee Workspace and Guest Experience across multiple markets within a sub-region, ensuring best-in-class end-to-end service delivery.
Develop and implement regional strategies, build team capabilities, and promote consistent service standards across multiple sites and countries.
Manage stakeholder relationships, operational requirements, and lead Workspace Experience Leads to ensure aligned and seamless multi-site service delivery.
At least 5 years of leadership experience in corporate, operations, or hospitality environment.
Excellent verbal and written communication skills; computer literate including MS Office.
Ability to adapt to fast-paced environments and manage changing client needs across diverse cultures and markets.
Location requirement: On-site in Mumbai, Maharashtra, India.
Experienced in leading multi-market client services with strong operational and stakeholder management skills across regions.
Demonstrates ability to build and lead proactive, dynamic teams focused on service excellence and continuous improvement.
A strategic thinker skilled in driving regional alignment of service standards, leveraging data insights, and managing complex client relationships.