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Strong Tier-1 brand, mid-level generalist support role, and metro location drive high applicant competition.
Role's payments focus and specific fintech tooling make backgrounds less transferable across industries.
Explicit 5+ years plus mandatory ITIL, Linux, cloud, monitoring, and deployment skills increase shortlisting strictness.
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Ensure day-to-day availability, stability, and performance of critical Treasury and Trade Services applications.
Drive issue resolution and collaborate with development, infrastructure, and business teams to maintain a stable production environment.
Communicate timely incident updates and perform compliance, audit, and production issue handling related to Modernized Payments Applications.
Minimum 5 years experience in production support in a high availability/critical environment.
Strong knowledge of ITIL practices for Incident, Release, Change, and Problem management.
Bachelor’s degree required; Master’s preferred.
Experience with Linux/Windows IT support (5-7 years) and scripting (3-5 years Shell and SQL).
Experience in financial markets, preferably related to payments operations or technology.
Demonstrated ability to communicate complex technical issues to business and technical stakeholders at multiple levels.
Experience in on-shore/off-shore support environments with strong individual leadership and multitasking abilities.