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Tier-1 brand, metro location, mid-level generalist operations role, and inbound/outbound calls amplify competition.
Banking fraud investigations require domain knowledge and regulatory familiarity, limiting cross-industry portability.
Explicit 2–4 years requirement and rotational shift mandate increase screening rigor.
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Conduct thorough and complex fraud investigations with minimal supervision to detect early fraud and minimize financial impact.
Respond to complex customer requests not covered by established procedures, resolving highly complex issues with clients or third parties.
Drive process improvements by monitoring workflow and quality to enhance productivity and reduce friction points.
2-4 years relevant experience in fraud operations or related field.
Bachelor's Degree required.
Ability to process both inbound and outbound client calls with high attention to detail and data interpretation skills.
Willingness to work in rotational shifts.
Experienced in complex fraud investigations and risk assessment with ability to handle unique and sensitive situations.
Skilled in clear and concise communication both written and verbal, with an ability to remain unbiased in diverse work environments.
Demonstrates operational ownership by driving organizational change and process improvements in fraud prevention workflows.