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Tier‑1 brand plus mid‑level generalist vendor role increases candidate competition.
Vendor/MSP management skills are moderately industry-specific but broadly transferable across tech and services.
Explicit five‑year requirement plus MSP, finance, and contract skills create moderate filtering.
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Own and manage relationships and service delivery performance with key vendor service providers, including leading QBRs and MBRs.
Identify operational gaps and inefficiencies using data-driven insights and implement scalable solutions with vendors and stakeholders.
Manage and optimize contracting, budgeting, capacity planning, SOW compliance, and serve as the primary escalation point for performance or supplier issues.
Bachelor's degree or equivalent practical experience.
At least 5 years of experience in operations or business management and vendor management.
Experience with analytics or project management tools for solving business issues.
Experience working in shared services, captives, or managing multi-vendor/MSP environments.
Experienced in managing vendor relationships in large, complex technology or IT service environments with exposure to multi-regional and cross-functional collaboration.
Strong operator managing contract lifecycle, budget/finance, and vendor performance to drive continuous improvement and operational efficiency.
Comfortable leading business reviews and resolving escalations independently while influencing stakeholders across functions such as Finance, Security, and Global Process Owners.