Lead Logistics Customer Experience & Operations Team Lead - USA
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end Returns & Reverse Logistics operations, including handling shipments, inventory, and SAP transactions for high-value technology products.
Lead and coach a team of 25-30 employees to meet SLA/KPI targets and operational objectives, serving as primary escalation point for operational issues.
Coordinate with global stakeholders including carriers, warehouses, and customs brokers to ensure smooth freight and transportation activities and drive continuous improvement initiatives.
Minimum Requirements
Minimum 8 years of overall professional experience, with at least 2 years in people management leading a team of 25-30.
Experience managing Returns & Reverse Logistics, air freight operations, warehouse and inventory management, and SAP transaction processing.
Ability to work 6 PM to 3 AM shift, possibly on a rotational basis.
Work Experience Required: Minimum 8 years overall with 2 years people management.
Ideal Candidate Profile
Experienced leader with proven operational ownership and accountability in fast-paced logistics or supply chain environments handling high-value technology products.
Strong stakeholder management and cross-functional coordination skills, comfortable working with global logistics partners and internal teams.
Demonstrated capability in driving continuous improvement, process optimization, and team development in large operational teams.