Technical Platform Operations Lead — Sales AI Applications

Lead end-to-end operations for Sales AI applications post-launch, managing availability, performance, support, releases, upgrades, and lifecycle.

Develop and manage incident response, problem management, change control, and issue resolution processes to ensure platform reliability.

Analyze metrics and user feedback to identify risks and usage gaps, collaborating across teams to prioritize improvements and enhance adoption and business impact.

8+ years in technical operations, platform engineering, SRE, application operations, technical program management, or related field.

Experience owning production enterprise applications or business-critical customer-facing platforms.

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.

Strong knowledge of cloud-native architectures, reliability engineering practices, operational governance, and use of operational metrics for prioritization.

Experienced in operating generative AI enterprise applications and Sales productivity tools involving AI assistants or agentic workflows.

Familiarity with responsible AI governance including data privacy, access controls, audit readiness, and safe AI usage.

Demonstrated ability to scale AI/platform solutions through effective operating models, automation, self-service capabilities, and cost optimization.