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Tier-1 brand, generalist lead title, and likely metro location increase applicant competition despite ServiceNow specialization.
ServiceNow-centric technical requirements mean candidates need platform-specific experience, moderately limiting cross-industry fit.
Multiple explicit seniority and mandatory ServiceNow, Azure, CI/CD, and database skill requirements enforce strict shortlisting.
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Lead design, development, deployment, and troubleshooting of ServiceNow-based applications and service portals within cloud ecosystems.
Translate business requirements into high-level implementation plans and create solution roadmaps that align with business goals.
Provide technical guidance to improve application performance, reliability, reuse, and compliance with ITSM and ITIL frameworks.
Bachelor's degree in Computer Science or similar field.
7+ years of multi-layer technology experience including ServiceNow development and administration.
Hands-on experience with ServiceNow, HTML, JavaScript, CSS, C#, Web APIs, SQL/PLSQL databases, and cloud platforms (preferably Azure).
Experience in Agile development environments and knowledge of DevOps tools like Jenkins, CI/CD pipelines, and ITIL framework.
Experienced in ServiceNow UI development focusing on business stakeholder requirements and adherence to organizational standards.
Strong background in cloud-based application development and automation including Azure cloud, DevOps CI/CD pipelines, and software configuration management.
Capable of architecting complex solutions with integration expertise (APIs, database connections) and solid understanding of ITSM modules and accessibility standards.