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Mid-level, metro ITSM engineer role with common requirements increases candidate competition.
IT service management skills are transferable across industries but require ITIL/process experience.
Explicit 2–4 years requirement and ITIL process mandates create moderate shortlisting filters.
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Manage and facilitate ITIL-based service support processes including incident, major incident (MIM), problem, request, and change management to improve service quality.
Coordinate client-facing and internal resources to ensure compliance with service quality commitments and handle Major Incident Management by capturing information, assessing impact, root cause documentation, coordinating resolution and stakeholder communication.
Perform routine service management duties such as reporting, monitoring change completeness, conducting post-implementation reviews, facilitating governance meetings, and providing training and mentoring on processes.
Any degree qualification.
2-4 years relevant experience in service management or related roles.
Experience with ITIL-based service management processes including Major Incident Management and Change Management.
Location requirement: Bangalore, India (explicitly mentioned location).
Experienced in coordinating and managing ITIL service support processes with an emphasis on Major Incident and Change Management.
Capable of managing multiple stakeholders including clients, internal teams, and suppliers with strong process compliance focus.
Comfortable facilitating and participating in governance and process-related meetings, and providing training and documentation to ensure service standards.