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Common CSM role, Bengaluru metro, broad platform skills, and early-mid seniority drive high competition.
Core CSM skills are transferable across SaaS, but required Alteryx/platform expertise increases domain specificity.
Explicit 2+ years plus required Alteryx/platform experience creates moderately strict shortlisting.
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Serve as the technical interface between customers and internal teams to increase product adoption, retention, and long-term success.
Establish trusted advisor relationships to drive continued value and identify account expansion opportunities with sales partnership.
Conduct technical working sessions to architect solutions using Alteryx Designer and provide hands-on training and enablement to users.
Minimum 2+ years experience using data and analytics for strategic business decisions.
Proven customer-facing experience with ability to collaborate internally to represent customer interests.
Experience with Alteryx or similar analytics platforms is mandatory.
Work Experience Required: Minimum 2+ years relevant experience.
Experienced in acting as a strategic advisor and technical solutions architect in a customer-facing role.
Skilled in analyzing and solving problems with focus on customer success, adoption, and retention.
Comfortable conducting virtual trainings and making complex analytics accessible and engaging.