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Tier-1 bank, mid-level role, Mumbai metro and generalist client-facing expectations create high applicant competition.
Requires banking cash-management, KYC processes and German language, limiting cross-industry transferability.
Explicit 5–8 years, German fluency, cash-management experience and leadership requirements make shortlisting highly strict.
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Support and manage implementation and documentation tasks related to client onboarding and account management, including electronic banking setups and Cash Management products.
Ensure timely, high-quality delivery of documentation and coordinate with onshore teams and internal departments for seamless process execution.
Document team tasks using workflow tools and manage cases via internal case management systems, escalating issues to L2 support as needed.
5-8 years in client-facing roles with at least 3-4 years in team leadership/management.
Proficiency in German (speaking and writing) with 5-6 years of experience communicating in German with clients.
Experience with Cash Management products is preferred (4-5 years).
Work Experience Required: 5-8 years; Location: Mumbai, India.
Experienced in client implementation and documentation processes within banking, especially Cash Management products.
Strong bilingual communicator in German and English capable of handling client communications and internal coordination.
Comfortable leveraging AI tools responsibly to improve workflow efficiency and productivity.