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Tier-1 brand and metro location but senior niche AI product specialization reduces candidate density.
Role requires deep AI product and evaluation expertise, making background highly domain-specific and less transferable.
Explicit 10+ years plus specialized AI, evaluation science, and platform product requirements make filters highly stringent.
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Lead the establishment and scaling of AI Evaluation as a core engineering practice across the organization, transitioning AI quality assessment from point-in-time tests to continuous lifecycle measurement.
Develop and drive adoption of platform and custom AI Evaluation strategies, metrics, rubrics, and datasets in partnership with ServiceNow AI platform and product teams.
Define, integrate, and operationalize evaluation coverage, quality thresholds, and continuous evaluation processes embedded in AI development, release, and monitoring workflows.
10+ years experience in Product Management with a focus on AI.
Strong technical expertise covering AI/LLM, evaluation science, quality engineering, and platform strategy.
Experience with LLM evaluation techniques such as rubrics, evaluation datasets, AI observability, CI/CD, and developer platforms.
Work Experience Required: 10+ years in AI-focused Product Management roles.
Demonstrated ability to lead cross-functional influence among AI specialists, engineers, and platform teams without direct authority.
Experience in integrating AI evaluation into product and engineering workflows, emphasizing continuous quality measurement and improvement.
Background in developing and scaling AI platform capabilities, preferably with familiarity in ServiceNow AI Platform.