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Tier-1 brand, metro location, and generalist mid-level managed services role increase candidate competition.
Infrastructure and ITIL experience transfers across industries, but operational context increases domain specificity.
Specific managed-services and ITIL skills required but no explicit years, moderate filtering.
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Proactively identify, resolve, and manage high-complexity technical incidents across Cloud, Security, Networking, and Applications to ensure zero SLA breaches.
Mentor junior engineers, create knowledge articles, and support automation initiatives to optimize service delivery.
Engage with third-party vendors and support disaster recovery, project implementations, and operational improvements adhering to client requirements.
Extensive experience in Managed Services handling complex cross-technology infrastructure.
Strong understanding of ITIL processes and proven experience working with vendors or third parties.
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Workplace type: Hybrid working.
Experienced in cross-technology environments with strong troubleshooting and incident management skills at senior engineer level.
Effective at mentoring and coaching junior teams with a focus on knowledge sharing and process improvement.
Comfortable working across cultures and adapting to changing client needs while maintaining a client-focused approach.