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Job Description
Structured overview of role & requirementsAbout This Role
Deliver HR service center support for Europe and Latin America with focus on complex HR inquiries using Workday and ServiceNow.
Lead and coordinate regional/global HR Connect projects and provide expert guidance to team members and stakeholders.
Act as subject matter expert for HR systems (ServiceNow, Workday) and support system/process improvements and audits.
Minimum Requirements
Bachelor’s degree in Human Resources, Business Administration, Economics, or related field.
7 to 10 years of HR professional experience in commercial service delivery or customer service environment.
Fluency in English and Spanish mandatory.
Hands-on experience with Workday HCM and ServiceNow systems.
Project management skills including agile methodologies experience.
Ideal Candidate Profile
Experienced in multinational service center environments supporting global HR systems and processes.
Skilled in managing high complexity HR inquiries and leading cross-functional projects with measurable impact.
Strong ability to translate business needs into technical HR system solutions and to coach diverse teams in an international context.