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Tier-1 employer and metro location increase competition, while Spanish and Workday specialization moderate applicant density.
Core HR systems and service-center skills transfer across industries, but Spanish and multinational experience favor similar employers.
Strong mandatory filters: 7-10 years, bilingual Spanish/English, Workday and ServiceNow experience required.
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Deliver HR service center support for Europe and Latin America with focus on complex HR inquiries using Workday and ServiceNow.
Lead and coordinate regional/global HR Connect projects and provide expert guidance to team members and stakeholders.
Act as subject matter expert for HR systems (ServiceNow, Workday) and support system/process improvements and audits.
Bachelor’s degree in Human Resources, Business Administration, Economics, or related field.
7 to 10 years of HR professional experience in commercial service delivery or customer service environment.
Fluency in English and Spanish mandatory.
Hands-on experience with Workday HCM and ServiceNow systems.
Project management skills including agile methodologies experience.
Experienced in multinational service center environments supporting global HR systems and processes.
Skilled in managing high complexity HR inquiries and leading cross-functional projects with measurable impact.
Strong ability to translate business needs into technical HR system solutions and to coach diverse teams in an international context.